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Product Information:
Waterstones - The Customer Success Economy
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Join Voucher ListThe Customer Success Economy Product Details:
Product Name: The Customer Success Economy
Product Category: Books in Media
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If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.Shows leaders how their digital implementations will make them more Amazon-likeHelps you deliver recurring revenueShows you how to embrace customer retentionDemonstrates the importance of "churning" lessGet that competitive advantage in the most relevant and important arena today—making and cultivating happy customers.
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