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Product Information:
Waterstones - Difficult Conversations
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Join Voucher ListPenguin Books Ltd Product Details:
Product Name: Difficult Conversations
Product Category: Books in Media
Manufacturer: Penguin Books Ltd
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What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.
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