5WS0E76472 Lenovo Warranty Upgrade 3 Years On-site 9x5x4 Hour Response + Priority Support for RD Series ThinkServers Deals

Product Name: Lenovo Warranty Upgrade 3 Years On-site 9x5x4 Hour Response + Priority Support for RD Series ThinkServers

Manufacturer: Lenovo

Product Features :

• 1. Contract period: 3 years 2
• 2. Priority Technical Support 4
• 3. Response time: 4 hours 3
• 4. Service Provided: On-site service 1

Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimise productivity and user satisfaction by reducing downtime, and enable you or your IT staff to focus on your business-critical issues. 4hr on-site response time in a 9x5 service window: Ensures a rapid response to business-critical ThinkServer hardware problems with a cost-effective service coverage window. Once the customer's incident is registered with the Lenovo call centre, an agent will troubleshoot the problem remotely. If it is determined that an on-site service visit is needed, a technician is dispatched to arrive at the customer's location within 4 hours. The response time (4 hours) is counted within the service window (9x5, Mondays to Fridays, 08:00 to 17:00, excluding public and national holidays). For example, if a customer with 4hr 9x5 service reports an incident at 15:00 on Friday, the Lenovo technician should arrive at the customer's location at 10:00 the following Monday morning.

Lenovo's Priority Technical Support makes your priority our priority. Priority call routing to advanced-level technicians, electronic incident tracking, rapid response and rapid resolution. Bypass basic troubleshooting and experience shorter hold times, reduced repair times and higher first time fix rates, freeing up your resources to focus on mission-critical business activities. Priority Technical Support Features priority call routing, local language tech-to-tech support, escalation management and electronic call tracking and third-party software support. Priority Technical Support is not available in all regions. The customer must have a service contract with the software vendor. If the customer does not have a software agreement, Lenovo will provide a courtesy transfer to the appropriate freephone support line. Service is limited to software vendor service hours.

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