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Colin White Menswear, FK1 Clothes Shop - Mens Details
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Reviews for Colin White Menswear, 3-7 Cow Wynd, Falkirk, FK1 1PL
Allan M
09/10/2022
I purchased a suit from Colin White on the 08/10/2022 and noticed a quite frankly massive difference between online and instore price, I purchased in store at a cost of £555 where as online due to their retirement sale my cost would have been £456
There for I cannot recommend using the store as they are clearly cheating those who go instore rather than online
There for I cannot recommend using the store as they are clearly cheating those who go instore rather than online
G Hamilton 20
15/09/2021
Very, very poor customer service
I ordered a tweed suit from them and they delivered in around a week
It wasn’t the greatest of fits so I e-mailed them about returning it (they had not provided any returns note in the package)
I got not response so I e-mailed them again a week later and another week after that, all with no reply (I have the e-mail server logs so know they were delivered)
Eventually I spoke to them and they promised to look in to it and return my call the same day
4 days later, after no return call, I sent the suit back by Royal Mail, recorded and insured
Now they call me claiming they won’t refund because it took longer than 30 days, even though I had e-mailed them 3 times within a couple of weeks
I feel that they just ignored the e-mails in the hope I wouldn’t return it
I have had to escalate this as a fraudulent payment, thankfully I paid via PayPal so have some protection and cover
If I’d paid by another means I might have been left with no other recourse than the small claims court
Avoid them at all cost, they are very, very poor
I ordered a tweed suit from them and they delivered in around a week
It wasn’t the greatest of fits so I e-mailed them about returning it (they had not provided any returns note in the package)
I got not response so I e-mailed them again a week later and another week after that, all with no reply (I have the e-mail server logs so know they were delivered)
Eventually I spoke to them and they promised to look in to it and return my call the same day
4 days later, after no return call, I sent the suit back by Royal Mail, recorded and insured
Now they call me claiming they won’t refund because it took longer than 30 days, even though I had e-mailed them 3 times within a couple of weeks
I feel that they just ignored the e-mails in the hope I wouldn’t return it
I have had to escalate this as a fraudulent payment, thankfully I paid via PayPal so have some protection and cover
If I’d paid by another means I might have been left with no other recourse than the small claims court
Avoid them at all cost, they are very, very poor