26/08/2020
Disgusting customer care from some thug on the end of the phone After complaining about New bed linen coming back marked and not ironed properly leaving me to have to iron it again for nearly 3 hours at nearly 60.00 for laundry and to be ruined is no joke Basically said that they were not prepared to do any more laundry for us which i am more than happy with Why on earth would you send quality bedding to be ruined by a company with no regards whatsoever for their customers. Wish i had listened to the advice of other hoteliers in the vacinity who had stopped using them for the exact same reasons. I also had a similiar experience last year with them with bedding and was never resolved and should have got another company involved there and then I WILL be following this up with the small claims court ! Absolutley disgusting behaviour!