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The Knowledge Manager's Handbook: A Step-by-Step Guide to Embedding Effective Knowledge Management in your Organization Paperback – 3 April 2016

4.6 4.6 out of 5 stars 124 ratings

The way an organization manages and disseminates its knowledge is key to informed business decision-making, effectiveness and competitive edge. Because knowledge management is not a one-size-fits-all method, you need a framework tailored to your organization and its priorities. The Knowledge Manager's Handbook takes you step by step through the processes needed to define and embed an effective knowledge management framework within your organization.

Knowledge management experts Nick Milton and Patrick Lambe draw on their practical experience as consultants and project leaders to guide you through each stage of creating and implementing a knowledge management framework to answer your organization's specific needs. The framework takes into account the four essential aspects of knowledge management - people, processes, technologies and governance - and shows how each of these can be optimized to unlock the value of your organization's knowledge. With international case studies from organizations of all sizes and sectors, and user-friendly templates and checklists to help you implement effective knowledge management procedures,
The Knowledge Manager's Handbook is the end to end guide to making a sustainable change in your organization's knowledge management culture.

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Review

"I've been working in Knowledge Management for 20 years and I still picked up some new ideas in this book that will make my work easier. This is a book knowledge managers will find themselves returning to again and again.", Nancy Dixon, Common Knowledge Associates

"A brilliant book with practical and grounded approaches, believable case studies and fabulous tips that made me want to revisit my entire knowledge management programme!",
Murni Shariff, Senior Manager, Knowledge Management and Institutional Capability, PETRONAS Malaysia

"A long-awaited knowledge manager's handbook based on a simple, comprehensive and pragmatic roadmap on how to successfully implement knowledge management in an organization. The tips and real case studies provided throughout the book nicely illustrate the concepts presented. A must-have in your knowledge management book collection!",
Professor Vincent Ribière, Managing Director and Co-founder, Institute for Knowledge and Innovation Southeast Asia (IKI-SEA)

"If you are new to knowledge management, this will be the book to help you get started quickly and surely. If you are already an experienced knowledge manager, you'll be surprised how this book can help you check your blind spots and show you how to move forward.",
Mavis Lee, Head of Knowledge Management, Singapore Army, Training and Doctrine Command

"This is the most comprehensive book I have ever read on the implementation of knowledge management. Whether you are just starting out or a seasoned professional, it is all here. Absolutely a first-rate reference.",
Robert H Buckman, retired Chairman and CEO, Bulab Holdings, Inc

"Exploiting knowledge management for business gain or competitive advantage is a broad, multifaceted affair that brings with it many questions; this book not only identifies them, but gives sensible answers to them too.",
Colin Cadas, Associate Fellow KM, Rolls-Royce plc

"For knowledge practitioners, no other knowledge management book comes close. Milton and Lambe cover a comprehensive set of topics and challenges spanning the conception of knowledge management to post-implementation, as well as treatments on change management and sustainability, two of the hardest problems in any KM journey. Valuable in-depth case studies further enhance the value of this practitioner's bible.",
Eric Tsui, Professor and Associate Director, KM and Innovation Research Centre, The Hong Kong Polytechnic University

About the Author

Dr. Nick Milton is a director and co-founder of Knoco Ltd, an international knowledge Management consultancy developing and delivering knowledge management strategies, implementation plans and services in a wide range of different organisations. He has a particular interest in effective lesson-learning, and has managed major knowledge capture and transfer programs, particularly in the area of mergers and acquisitions, and high technology engineering.

Nick Milton was at the centre of the team that made BP the leading Knowledge Management company in the world, developing and implementing BP's knowledge of how to manage knowledge, and coordinating the BP Knowledge Management Community of Practice. Nick has written several books on knowledge management subjects, including Designing a Successful Knowledge Management Strategy, and The Knowledge Manager's Handbook, published by Kogan Page.



Patrick Lambe is a world-renowned knowledge management expert, and a founding partner of Straits Knowledge, a global consulting and research firm specialising in knowledge, learning and innovation. He is an Adjunct Professor in Knowledge Management at the Hong Kong Polytechnic University, and Visiting Professor in the Knowledge and Innovation Management PhD programme at Bangkok University.

Patrick Lambe is two-term Past President of the Information and Knowledge Management Society and a member of the editorial advisory boards of the top-ranked Journal of Knowledge Management, and of Knowledge Management for Development Journal, and Journal of Entrepreneurship, Management and Innovation. Patrick is also a member of the AIIM KM Standards Committee (KM for Organizations). He is the author of the bestselling Organising Knowledge: Taxonomies, Knowledge and Organisation Effectiveness, published by Chandos in 2007.

Product details

  • Publisher ‏ : ‎ Kogan Page; 1st edition (3 April 2016)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 320 pages
  • ISBN-10 ‏ : ‎ 0749475536
  • ISBN-13 ‏ : ‎ 978-0749475536
  • Dimensions ‏ : ‎ 15.7 x 1.7 x 23.5 cm
  • Customer reviews:
    4.6 4.6 out of 5 stars 124 ratings

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4.6 out of 5 stars
124 global ratings

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Customers say

Customers find the book provides useful advice and practical tips for knowledge management. They describe it as a comprehensive guide with clear writing that is understandable. The book offers interesting case studies to support the advice.

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5 customers mention ‘Advice level’5 positive0 negative

Customers appreciate the book's advice level. They find it provides practical approaches, useful tips, and interesting case studies. The book is described as a comprehensive guide to knowledge management, an essential resource for KM work, and a valuable book to have on desks.

"...Excellently written, fully documented, and a great book to have permanently on your desk, whether you have only just started or have had a longtime..." Read more

"...So in conclusion, I'd say a very useful book, full of advice which if you are a knowledge manager you will find useful...." Read more

"First rate book. An essential practical guide for introducing or managing KM. Clearly written and understandable...." Read more

"...It comes with very practical approaches, useful tips, and interesting case studies." Read more

3 customers mention ‘Writing quality’3 positive0 negative

Customers find the book's writing clear and understandable. They appreciate the practical methods for embedding KM in a team setting.

"...Management I highly recommend this book for its clear presentation of practical methods for embedding KM in a team or organisation...." Read more

"...Excellently written, fully documented, and a great book to have permanently on your desk, whether you have only just started or have had a longtime..." Read more

"...An essential practical guide for introducing or managing KM. Clearly written and understandable...." Read more

Top reviews from United Kingdom

  • Reviewed in the United Kingdom on 6 February 2024
    If you are starting out in Knowledge Management I highly recommend this book for its clear presentation of practical methods for embedding KM in a team or organisation. I have found it very useful as part of a research project.
  • Reviewed in the United Kingdom on 27 June 2017
    I am a knowledge manager for over 20 years, but when reading this book, I still picked up some things that I thought were useful to remember or revitalize in the company. Excellently written, fully documented, and a great book to have permanently on your desk, whether you have only just started or have had a longtime career in KM. (Astrid Bakker)
  • Reviewed in the United Kingdom on 19 December 2016
    This is a well organised and comprehensive guide to knowledge management by an experienced pair of professionals.

    One could nit-pick of course. If I were to, I'd say that the definition of knowledge ('know-how, skills, experience" etc) misses an important feature of knowledge. That is, the less uncertain you are in the knowledge available to you, the more valuable it is. So to be useful it has to be pushed over the line to make it 'decisive'. Thus a big part of knowledge management is, well, management. This means implementing robust processes for deciding what is economic to review and approve, how to do change management economically, how to show that it has been done and so on. So I'd have like to see more on the governance and the economics, which is where a lot of knowledge management programmes fail.

    A second issue for me was that conventional models of knowledge management do not emphasise the that the power of knowledge is simply in the sharing. Sharing a common good like this creates network-effect benefits. The more people use and share the same answers to questions, the more they can cooperate without friction, cutting transaction costs. This generates non-linear benefits that we see when teams, functions, firms and economies operate with common standards, for example (like the Common Market). As a consequence, within an organisation, knowledge management, applied to knowledge published as standards and guides, can be highly effective, with a positive business case. For example we see that, when a policy is published, the effect of everyone using it and being sure that everyone else is using it, has far more benefit than whether the policy itself is a good one, even though that is important too.

    So in conclusion, I'd say a very useful book, full of advice which if you are a knowledge manager you will find useful. But I felt that it has a weak semantic foundation, which in turn has led the authors to underemphasise some reasonably important aspects of their subject.
    One person found this helpful
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  • Reviewed in the United Kingdom on 2 October 2016
    First rate book. An essential practical guide for introducing or managing KM. Clearly written and understandable. Should be on every KM manager's desk - close to hand. I used this book to design and implement KM in my organisation.
  • Reviewed in the United Kingdom on 9 February 2018
    One of the most comprehensive books on KM implementation I’ve ever read. It comes with very practical approaches, useful tips, and interesting case studies.
  • Reviewed in the United Kingdom on 16 December 2019
    I recently finished reading this book (2nd Edition) and found it to be one of the most applicable guides for the creation and implementation of a KM framework and program in your organisation. It provides a clear overview of the crucial elements, and plenty of examples. The latest edition also helps your organisation's KM program adopt the ISO30401 standard - something that certainly strengthens any business case for KM. I will certainly adopt it as a guide in my own work.
  • Reviewed in the United Kingdom on 12 September 2017
    Excellent Book, I really recommend it to implement knowledge management systems successfully.
  • Reviewed in the United Kingdom on 30 April 2016
    It sounds easy doesn’t it? A company has some information and it is a case of just managing, storing and disseminating it to relevant employees and other partners as required. It shouldn’t be a problem should it? Who needs knowledge management and knowledge managers? It is as easy as 1-2-3, or…?

    Ah, if only this was the case then a book like this would not be a possibly essential read for your company. Far too many companies are terrible at communicating internally, no matter how many smiling face pictures they put on their Intranet or what fine internal magazines and latterly social media-type presence they have. Many companies also treat information as a state secret and lock it up in silos, away from those who really would benefit from getting access to it.

    This is a fairly specialist book that is priced outside of the budget of the casual reader. Understandable but a shame, as a lot of the knowledge in the book could be of benefit to a wider audience. The authors explain that there is a certain art to knowledge management, it is not a universal one-size-fit-all approach that can be resolved by purchasing a piece of software and letting it do the work. A framework needs to be designed for a company that looks at its operations, its priorities and its needs and then it assists in examining and changing, if necessary, internal processes as well as getting possibly recalcitrant co-workers on-side. Wrap this up with some case studies taken from many organisations around the world and you have a potentially powerful little guide in your hands. Reading it is easy, implementing it can be the harder part!

    The authors equate knowledge management to a supply chain and that is a fairly good way to illustrate it. Even the most insular manager will surely understand the basic concepts of a supply chain and how things can go wrong in simplistic terms as the chain is traversed. It is no different with a company’s internal knowledge, since the information (“product”) may have to be sourced, assembled and supplied from “suppliers” within the company and, of course, if the chain is weak, inefficient or breaks repeatedly how can the “product” be of a high-quality, relevant, valuable or usable?

    Being picky this book was a bit heavy-going in places. Publishers Kogan Page usually manage the difficult balancing act between an accessible book and an informative book. Yet this moan is not a deal-breaker. You just need to close your office door, silence the telephone and email alert, and focus, focus and focus a bit more. You will, in any case, need lots of focus time to help see the bigger picture and plan a methodology to implement efficient knowledge management within your organisation. Advice is even given to getting senior management on side and how to ensure compliance and governance.

    All in all, it is an interesting, thought-provoking and incisive book in a good little package that may be a frequently consulted companion and reference source for many company executives.
    3 people found this helpful
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Top reviews from other countries

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  • Jerônimo Lima
    5.0 out of 5 stars Excelente livro!
    Reviewed in Brazil on 12 December 2023
    Ótimo livro e atendimento correto!
  • eddy
    5.0 out of 5 stars Perfectly explains how to perform knowledge management in the real world
    Reviewed in the United States on 10 May 2017
    I am relatively new to knowledge management and have completed a large amount of training to become proficient in this job, but I have learned more from reading this book in a week than the last three years of training and hands-on experience.

    After reading this book and re-assessing the current level of KM implementation in my organization I have learned a lot about how we can improve, what barriers and pitfalls lie ahead of us, and what tools I can use to keep us on track.

    This book has greatly helped me in drafting a KM implementation plan for my organization and am fully willing to purchase this book for anyone else in my office, as long as they are willing to learn.

    Thanks for making this book and saving me years of barriers trying to get knowledge management off the ground. I can't thank you enough.

    I have four suggestions for how you can improve the knowledge management career field even further:
    1. Make an android and iphone application of this handbook, with each chapter being tabbed to the main page to make it easier to navigate and will make your handbook a one-stop shop for knowledge managers on their phone.
    2. Please make a handbook that clearly expresses the ways to implement knowledge management using SharePoint and overall technology. There was a part in chapter 25, objection 1. 'We do this already', to paraphrase it says, "KM is not just training, it's not just staff induction, it's not just a library, and it's certainly not just SharePoint." Currently my organization is at the content management, information management, and records management level. We have admin rights to SharePoint and sometimes we make useful inventions or innovations that improve processes, but if you could make a handbook to talk about the different ways we could use SharePoint, as well as all technology, to implement knowledge management I will greatly appreciate it.
    3. Please have a website where people can download templates of the multiple tools you reference in this book, such as the benefits mapping tool and the knowledge assets audit questionnaire. This isn't that big of a deal but anything that improves our career field and solidifies its usefulness is a good thing in my book.
    4. PLEASE get in contact with the military to assist with writing their instructions, handbooks, and manuals. Every branch has a career field that directly pertains to knowledge management. They would definitely listen to your venerable suggestions and it would help solidify our career field so that it doesn't get dissolved. If you need help finding contacts please email me and I will help you find the people to talk to.
  • P. V. Lakshminarayana
    5.0 out of 5 stars A practical guide for knowledge managers
    Reviewed in India on 30 October 2016
    Starts by listing the barriers to knowledge management and then gives steps to address them. Draws up the extensive experience of the authors.
  • Sidewinder314
    5.0 out of 5 stars Expensive and Worth It
    Reviewed in the United States on 2 October 2017
    Normally, I buy Kindle books for $1-3. So, seeing the price tag on this being $39.97, I was hesitant to purchase - it's a digital book, after all. There is even one review that recommended the authors reduce the price to make it more accessible for others.

    However, after only reading the first few chapters (I'll update this review when I'm finished), I can already tell this book was completely worth the price. The authors are clear and it is easy to understand this material. I know I'll be going back to refer to it repeatedly as KM is implemented in my company.

    Highly recommended so far!
  • uzair
    4.0 out of 5 stars Comprehensive but over-engineered
    Reviewed in the United States on 16 May 2022
    The biggest complaint of the entire knowledge management space is that it's a high-overhead activity that doesn't generate enough value. This book doesn't do much to combat that premise with it's highly complex frameworks and long tail of processes, roles, and responsibilities required. That being said, it's an exhaustive text.

    I much prefer "Lean Knowledge Management" which is a case study of NASA's KM approach. Nonetheless, this is an important read if you're serious about this space.